At Big O Tires, we strive to be the preferred tire and auto service retailer while making Big O Tires a great place to work. We offer paid time off, a family oriented work environment, and all you need to be successful. Join our team today!
POSITION SUMMARY
As an Automotive Service Advisor for Big O Tires, you will focus on enhancing the customer experience, building loyalty, and maximizing sales. If you have an automotive service sales background, a proven track record in sales, and are highly committed to delivering the best service experience to our guests, we would like to talk with you. This is a high-volume, fast-paced environment that requires the ability to multi-task, maintain a friendly and professional demeanor, with superb customer service and communication skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Build customer satisfaction and loyalty by providing the best guest experience
- Achieve a thorough knowledge of all products, services, warranties and maintenance issues
- Keep up to date through training and vendor publications
- Adhere to the Big O Tire policies and procedures
- Assist other sales or service associates as needed in an effort to exceed our customers' expectations
- Help maintain the appearance and cleanliness of the building and perimeter areas
- Assist in receiving or transferring goods and maintenance of the inventory including unloading trucks and warehouse stocking
- Maintain showroom merchandise
- Follow all safety practices as outlined in policy and procedures
- Sales of tires and service-related needs
- Prepare and inspect work orders, VIP Checklist and Vehicle Inspection Form (Health Check) for completeness
QUALIFICATIONS
- High school diploma or equivalency certificate is preferred
- 2 plus years of experience in the automotive industry
- Can speak, read and write English. Spanish speaking is a must
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to speak effectively before customers and employees
- Good computer skills. Ability to use the company hardware and software
- Excellent communication and customer service skills
- Ability to work hard with limited supervision
- Strong Computer & Phone Skills
- Professional appearance and work ethic
- Self-motivated, goal oriented, and ability to work within a fast paced environment
- Current, valid Arizona driver’s license and satisfactory Motor Vehicle Report
We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, religion or national origin. We are committed to building a culturally diverse faculty.
From flat tires and oil changes to rotor resurfacing and that weird clunking sound you’ve been hearing for a week, there are a lot of Big Oh Nos for your car. Luckily, Big O Tires has the Big O Yes for all of them. For over 50 years, our customers have trusted us to offer straight answers and reliable service. Big O Tires offers a wide range of diagnostic, repair and routine maintenance services, backed by one of the best national services warranties in the business.
Most Big O Tires stores are individually owned and operated by franchisees, and each franchisee makes the staffing and hiring decisions for the individual location(s). However, the Big O franchisees are always looking for new faces with experience and desire to serve Big O Tires store customers.
